1. How we collect and use your personal information
In order to provide you with online shopping services, our basic functions include account registration and login, product/service information display, order placement and order management, payment, product/service delivery, customer service and after-sales, and transaction security . During your use of the above functions, we will collect and use the following information related to you. If you do not provide the corresponding information, you will not be able to use our products and/or services normally .
In addition to the basic functions, we also provide you with some additional functions, including the provision of permission-based shopping experience services and the public release of information . You can choose to individually agree or not to agree to our collection and use of the personal information involved in this part. If you refuse to provide it, you will not be able to use the relevant additional functions normally, but it will not affect your use of our basic functions.
Please understand that due to the different product/service versions and scopes that different users choose to use, if the collection and use rules displayed by specific functions are different from this privacy policy, please refer to the content displayed by specific functions. The functional scenarios we provide you and the personal information we collect and use are as follows:
(1) Account registration and login
When you register to use our services, you need to provide us with your mobile phone number , and we will verify your identity by sending a SMS verification code, and identify and display the corresponding operator through the SIM card information. Your account name is your default nickname, and you can modify and supplement your nickname and information related to your real-name authentication, which belong to your “account information” .
After registration, you can choose to use our account information or authorize us to obtain your third-party account information to log in. If you do not provide such information, you will not be able to log in and use our products and/or services. At this time, you Browsing and search functions can be used, and we will not collect your above personal information.
(2) Commodity/service information display
In order to display products or services to you, we will collect your device information (including device model, OAID/IDFA, IDFV, operating system and application version, language setting, resolution), browser type to identify corresponding products or services Content is sorted and adapted to your app version and device interface. After your explicit authorization, we will collect your location-related information (GPS location information, WLAN access point, Bluetooth and base station sensor information) when you use the product information display and search functions.
In order to provide you with search history, browsing records, favorite products or stores, followed stores, shopping carts or order goods or service display services, we will collect your browsing information, search records, favorite records, follow records, additional purchase information , order information .
Based on your above information and your delivery address , we will conduct data analysis, predict your preferences, and push you the products/services, commercial advertisements, commercial text messages and other marketing information that you may be interested in. If you need to modify the order of goods or services displayed to you or commercial advertisements and other content, you can do so in the following ways:
(3) Order placing and order management
When you choose to settle the goods/services, our company will generate an order for you to purchase the goods. You need to fill in at least your consignee’s name, delivery address, and mobile phone number in the order, and the order number, the goods or services you purchased, the order time, and the payment amount you should pay will be included in the order and payment methods . You can also fill in the consignee’s contact number, email address, and zip code to add more contact information to ensure that the goods can be delivered accurately. If you do not fill in these information, it will not affect the generation of your order. If you need to issue an invoice, you also need to provide the invoice title, taxpayer identification number and the email address for receiving the invoice .
All of the above information constitutes your “order information” , and we will use your order information (including third parties that provide you with the above services) to verify your identity, confirm transactions, pay and settle, complete delivery, and check orders for you And provide customer service consultation and after-sales service. We will also use your order information to determine whether your transaction is abnormal to ensure your transaction security.
(4) Payment function
After you place an order, you can choose payment services provided by our affiliates or third-party payment institutions that cooperate with our company. We need to share your order number and transaction amount information with these payment institutions to complete the order payment function. When you use the payment function, the payment institution will collect or verify your bank card (including debit card, credit card) and other necessary payment information through its page, so that it can confirm your payment instruction and complete the payment, which is applicable to each payment institution corresponding privacy policy.
In order to understand your payment progress and status, we will collect corresponding payment information from the payment institution you choose, including payment time, payment method, and payment amount .
(5) Delivery of Goods/Services
When you place an order, or obtain trial products and prizes, our company, our affiliates, suppliers, merchants or delivery companies that cooperate with our company will complete the delivery of the order for you. You understand and agree that our company, our affiliates, suppliers, merchants or delivery companies that cooperate with our company will use your order information in the above links to ensure the safe delivery of your ordered products.
(6) Customer service and after-sales service
Our telephone customer service and after-sales functions will use your account information and order information . In order to ensure the security of your account, our call center customer service and online customer service will use your account information to verify your identity with you. When you need us to provide customer service and after-sales service related to your order information, we will inquire about your order information . In addition, when you apply for a refund or return, we need to collect your contact person, contact information and return address to ensure the completion of the corresponding after-sales service.
If you have received or purchased commodity freight insurance, you may apply for compensation from the freight insurance service provider for the freight incurred when you return or exchange the goods. In order to realize the insurance and claim settlement, we will collect or query the warranty start and end period of the goods you purchased , Information on the courier company, courier tracking number, return address, and delivery time of returned or exchanged goods .
(7) Ensuring transaction security
In order to ensure the stability and security of the system when you use our products and/or services, prevent your personal information from being illegally obtained, prevent fraud more accurately and protect account security, we need to collect your device information (device model , OAID/IDFA, Android ID/OPENUDID, IDFV, operating system and software version, device status, network status), log information, IP address, browsing information, order information, SIM card information (operator and country code), battery usage To identify whether it is a real natural person user. When abnormal behaviors are triggered (remote login, incorrect password input multiple times, abnormal payment amount, abnormal operation behavior log), we will collect your location information, ssid, WIFI name, and commonly used software list information (only local processing, not uploading) server), but we will not collect the above information from normal users. And may record some links (“URL”) that we think are risky. We will also collect your device information to analyze our system problems, count traffic and troubleshoot possible risks. When you choose to send us Investigate abnormal information. If you do not provide the above information, we will not be able to protect your service and account security during your use of our services.
(8) Other additional functions
1. Application permission application and usage rules
In order to make your shopping more convenient or more fun, and improve your online shopping experience in our company, we need to access your system permissions to collect and use the required personal information. If you do not enable these permissions, it will not affect your use of our basic functions, but you may not be able to use additional functions that bring you shopping fun, or you may need to fill in some information repeatedly when purchasing certain products. Regarding the permissions we need to apply for and the corresponding purpose of collecting and using personal information. You can also make item settings through “My-Account Settings-Privacy Settings”.
2. Information release rules
During the process of using our services, you can publicly post your questions about the product or use experience through product reviews, grass planting shows, product Q&A, and live interaction. We may judge whether you can use the above information publishing function based on your order information and the content you posted.
Please note that if the information you post contains personal information, this part of personal information will be made public after you post it, so please choose carefully. If the information you post contains other people’s personal information, please obtain the consent of others before posting.
(9) Other personal information usage rules
1. In order to count and analyze your use of our products or services to assist us in service experience optimization and product upgrade decisions, we will use encryption technology to process the collected data and make it impossible to re-identify specific individuals for machine learning, Algorithm model training or other data analysis and mining processing.
2. If we want to use your personal information for purposes not specified in this Privacy Policy, or use information collected for specific purposes for other purposes, we will ask for your express consent in advance.
3. Regarding the functions and scenarios not specified in this privacy policy, we will show you the corresponding personal information collection and use rules when you actually use the functions or scenarios, and obtain your express consent.
2. How do we use Cookies and similar technologies
1. Use of Cookies
During your use of our services, we will send one or more small data files named Cookies on your computer or mobile device, in order to simplify your repeated login steps, store your shopping preferences or allow you to shop The product data in the cart can then provide you with shopping preferences, help you optimize the selection and interaction of advertisements, and help you judge your login status and account or data security.
You can clear all the Cookies saved in the computer, and most of web browsers will automatically accept Cookies, but usually you can modify browser settings according to your own needs so as to reject Cookies; in addition, you can also clear all the Cookies saved in the software . If you do so, you might be required to alter user settings in person upon each visit to our website, and all the corresponding information recorded previously will be deleted, which might produce certain impact on the security of services you are using.
2. The use of network Beacon and similar technologies
In addition to Cookies, we also use network Beacon and other similar technologies on the website. Our web pages often contain electronic images (called “single-pixel” GIF files or “web beacons”). The ways we use network Beacon are:
(1) By using network Beacon on our website, count the number of user visits, and identify registered users of our company by accessing Cookies.
(2) Provide you with personalized services through the obtained Cookies information.
3. How do we provide your personal information externally
(1) Sharing
1. We will not share your personal information with any company, organization or individual other than our company, except in the following cases: (1) Obtain your explicit consent or authorization in advance;
(2) Provide according to the mandatory requirements of laws and regulations, administrative and judicial departments;
(3) Handle your disputes or disputes with others according to your needs;
(4) Provided in accordance with the relevant agreements signed with you (including electronic agreements signed online and corresponding platform rules) or other legal documents;
(5) Use based on social public interests and public health emergencies that comply with laws and regulations.
2. In order to provide you with relevant products or services, show you the content you may be interested in, and protect your account and transaction security, we may share your personal information with our affiliates or partners, sharing content and purpose .
Please note that the information you share voluntarily or even publicly when using our services may involve personal information or even sensitive personal information of you or a third party. Please consider and decide carefully when sharing. If personal information of a third party is involved, please ensure that you have obtained legal authorization.
(2) Public disclosure
We will only publicly disclose your personal information under the following circumstances and under the premise of adopting industry-standard security measures:
(1) Disclosing the corresponding personal information according to the scope of authorization agreed by you separately;
(2) If you seriously violate laws and regulations or related agreements and rules, we may disclose your relevant violations and the measures we have taken against you .
4. How do we protect and store your personal information
(1) Our technologies and measures to protect your personal information
We attach great importance to the security of personal information and take all reasonable and feasible measures to protect your personal information:
1. Data security technical measures
We will adopt security protection measures that meet industry standards, including establishing reasonable system specifications and security technologies to prevent your personal information from being accessed, used, modified without authorization, and data damage or loss. For example: our network service adopts the encryption technology of transport layer security protocol, and provides browsing service through https to ensure the security of user data during transmission; when processing personal information, we will use multiple methods including content replacement and SHA256 A data desensitization technology enhances the security of personal information in use.
2. Other security measures adopted by our company to protect personal information
Our company manages and regulates the storage and use of personal information by establishing a data classification and grading system, data security management specifications, and data security development specifications; through information contact confidentiality agreements, monitoring and auditing mechanisms to comprehensively control data security; our company establishes The Data Security Committee also has a dedicated information protection department and a data security emergency response organization to promote and protect personal information security.
Our underlying cloud technology for storing your personal information has obtained the third-level certification of “Trusted Cloud” certification issued by the Data Center Alliance, passed the third-level certification of the Ministry of Public Security’s security level protection, and also obtained ISO27000 certification. We will also hold security and privacy protection training courses to enhance employees’ awareness of the importance of protecting personal information.
3. Handling of security incidents
In order to deal with possible risks such as personal information leakage, damage and loss, we have formulated a number of systems to clarify the classification and grading standards of security incidents and security vulnerabilities and the corresponding processing procedures.
Once a personal information security incident occurs, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and your suggestions for self-prevention and risk reduction , your remedies, etc. At the same time, we will promptly inform you of the relevant circumstances of the incident by email, letter, phone call, push notification, etc. When it is difficult to inform the personal information subject one by one, we will issue an announcement in a reasonable and effective manner. At the same time, we will also actively report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.
(2) Storage of your personal information
1. Your personal information will be stored in the territory of the People’s Republic of China. If you use cross-border transaction services and need to transfer your personal information overseas to complete the transaction, we will separately obtain your authorization and consent and require the recipient to follow the data protection agreement signed by both parties, this privacy policy and relevant laws and regulations. processing of your personal information.
2. During your use of our products and/or services, your personal information will be kept within the period to achieve the purpose stated in this policy, and will be determined in conjunction with the mandatory retention period stipulated by law, such as “Chinese People’s The Electronic Commerce Law of the Republic requires that commodity and service information and transaction information be kept for no less than three years from the date of transaction completion. After the storage period expires, we will delete your personal information or anonymize it in accordance with the requirements of applicable laws.
V. How do you manage your personal information
Our company attaches great importance to your concern about personal information, and will do our best to protect your rights to access, correct, delete and withdraw your consent to your personal information, so that you have sufficient ability to protect your privacy and security. Your rights include:
1. Access and correct your personal information
Except as required by laws and regulations, you have the right to access and correct your personal information at any time, including:
2. Delete your personal information
You can delete some of your personal information through the access and correction paths listed in this privacy policy, or delete all your personal information by canceling your account.
You can request us to delete your personal information under the following circumstances:
(1) If our handling of personal information violates laws and regulations;
(2) If we collect and use your personal information without your consent;
(3) If our handling of personal information seriously violates the agreement with you.
If we decide to respond to your deletion request, we will also notify the entities that obtained your personal information from us as much as possible and request them to delete them in a timely manner, unless laws and regulations provide otherwise, or these entities have obtained your independent authorization.
When you or we assist you to delete relevant information, we may not be able to delete the corresponding information from the system immediately due to applicable legal and security technical restrictions, and we will safely store your personal information and limit any further processing of it until it can be deleted or anonymized.
Please understand that each business function requires some basic personal information to be completed. After you withdraw your consent or authorization, we cannot continue to provide you with the services corresponding to the withdrawal of your consent or authorization, and we will no longer process your corresponding personal information. . However, your decision to withdraw your consent or authorization will not affect the previous processing of personal information based on your authorization.
4. Cancel account
After you cancel your account, we will stop providing you with products and/or services, and delete or anonymize your personal information in accordance with the requirements of applicable laws.
5. Obtain a copy of your personal information
You have the right to obtain a copy of your personal information, and the path to obtain it on the mobile terminal is “My-Account Settings-Privacy Settings-Personal Information Download”.
6. Respond to your request
If you are unable to exercise your rights through the methods or paths listed in this Privacy Policy, you can send an email to base@nyee.cn or contact us through other means in this Privacy Policy. In order to ensure safety, we may need you to provide a written request or provide your identification documents, and we will respond to your request within 15 days after receiving your feedback and verifying your identity.
For your reasonable request, we do not charge fees in principle, but for repeated requests that exceed reasonable limits, we will charge a certain cost depending on the circumstances. For those that are unnecessarily repetitive, require excessive technical means (for example, requiring the development of new systems or fundamental changes in existing practices), pose a risk to the legal rights of others, or are very impractical (for example, involving information stored on backup tapes) request, we may deny it.
6. Protection of personal information of minors
1. Our company attaches great importance to the protection of personal information of minors. If you are a minor under the age of 18, you should obtain the consent of your guardian before using our products and/or services .
2. We further take the following measures to protect the personal information of children under the age of 14 that may be involved:
(1) For the collected personal information of children, in addition to complying with the provisions of this privacy policy on users’ personal information, we will also uphold the principles of justification and necessity, informed consent, clear purpose, security and legal use, and strictly follow the “Children’s Personal Information Information Network Protection Regulations and other laws and regulations require storage, use, and disclosure, and will not exceed the period necessary to achieve the purpose of collection and use. After expiration, we will delete or anonymize children’s personal information. We will designate a special person to be responsible for the protection of children’s personal information, and we will also formulate an internal special system for the protection of children’s personal information.
(2) When you, as a guardian, choose to use our related services for children under guardianship, we may need to collect the personal information of children under guardianship from you for the necessity of performing relevant services to you. You may actively provide us with children’s personal information when you share product-related information using the posting, evaluation, and question-and-answer functions. Please be aware of it and choose carefully.
(3) Children or their guardians have the right to access and correct children’s personal information at any time, and can also submit requests for correction and deletion to us. If you have any comments, suggestions, complaints or reports on matters related to children’s personal information, please contact us. We are here to help you.
7. Notification and Amendment
1. In order to provide you with better services and as our business develops, this Privacy Policy will also be updated accordingly. However, without your explicit consent, we will not reduce your rights under this Privacy Policy. We will issue an updated version on our website and our mobile terminal and remind you of the update of relevant content through website announcements or other appropriate methods before it becomes effective. Please also visit our company to keep abreast of the latest privacy policy.
2. For major changes, we will also provide more prominent notices (we will explain the specific changes to the privacy policy through methods including but not limited to emails, text messages, or special reminders on browsing pages).
Significant changes referred to in this Privacy Policy include, but are not limited to:
(1) Significant changes have taken place in our service model. Such as the purpose of processing personal information, the type of personal information processed, the way of using personal information, etc.;
(2) We have undergone major changes in terms of ownership structure, organizational structure, etc. Such as changes in owners caused by business adjustments, bankruptcy mergers, etc.;
(3) The main object of personal information sharing, transfer or public disclosure changes;
(4) Your right to participate in the processing of personal information and how to exercise it has undergone major changes;
(5) When our responsible department responsible for handling personal information security, contact information and complaint channels change;
(6) When the personal information security impact assessment report indicates that there is a high risk.
3. We will also archive the old version of this Privacy Policy, which can be viewed by clicking the link at the end of the article.
8. How to contact us
1. If you have any questions, comments or suggestions about this Privacy Policy or your personal information related matters or complaints, reports, please contact us through the following methods.
E-mail of person in charge of personal information protection: base@nyee.cn
Contact number: 1 323 203 0799
Address: No. 88, Shanxia Street, Shanxia Town, Huian County, Quanzhou City, Fujian Province
2. Generally, we will reply within 15 days. If you are dissatisfied with our response, especially if our personal information processing has damaged your legitimate rights and interests, you can also file a complaint or report to the supervisory authority.
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